Terms and Conditions

1. Acceptance of Terms

By accessing, registering on, or using the Louver Studio website ("Platform," "we," "us," "our"), you ("User," "you") agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, you must not use the Platform. By clicking "I Agree," creating an account, or placing an order, you confirm you have read, understood, and accepted these Terms.

2. Eligibility

You must be at least 18 years of age and legally capable of entering into a binding contract under the Indian Contract Act, 1872. By using the Platform, you represent that you meet these requirements and that all information you provide is true, accurate, and complete.

3. Account Registration and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to notify us immediately of any unauthorized use. We are not liable for any loss arising from your failure to safeguard your credentials. We reserve the right to suspend or terminate accounts that are inactive, fraudulent, or in breach of these Terms.

4. Products, Pricing, and Availability

All products are subject to availability. We reserve the right to modify, discontinue, or limit any product without notice. Prices are listed in Indian Rupees (INR) and are inclusive/exclusive of taxes as indicated at checkout. Despite best efforts, pricing or descriptive errors may occur; we reserve the right to cancel any order with an incorrect price or description, even after order confirmation, and to refund amounts already paid.

5. Orders and Acceptance

Your order constitutes an offer to purchase. All orders are subject to our acceptance, and we may refuse or cancel any order at our discretion, including for suspected fraud, resale, stock unavailability, or errors. A contract is formed only when we dispatch the product or send a confirmation of dispatch.

6. Payments

Payments are processed through third-party payment gateways. We do not store your card or banking details. You represent that you are authorized to use the chosen payment method. We are not responsible for failures, delays, or errors caused by payment gateways or banks.

7. Shipping and Delivery

Delivery timelines are estimates only and not guaranteed. Risk of loss passes to you upon delivery. We are not liable for delays caused by courier partners, incorrect addresses, or events beyond our reasonable control.

8. Cancellation, Returns, and Refunds

Cancellations, returns, and refunds are governed by our separate Return & Refund Policy, incorporated herein by reference. Refunds, where applicable, will be processed to the original payment method within the timeline stated in that policy.

9. User Conduct

You agree not to: (a) use the Platform for any unlawful purpose; (b) upload malicious code or attempt to gain unauthorized access; (c) infringe our or any third party's intellectual property; (d) post false, defamatory, or offensive content; (e) scrape, copy, or exploit Platform content; or (f) interfere with the Platform's operation. We reserve the right to take legal action and terminate access for violations.

10. Intellectual Property

All content on the Platform — including logos, designs, text, graphics, images, and the "Louver Studio" name and branding — is the property of 1000 Acrevest Technologies Pvt Ltd or its licensors and is protected under applicable intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

11. Third-Party Links and Services

The Platform may contain links to third-party websites or services. We do not endorse and are not responsible for their content, policies, or practices. Your use of such third parties is at your own risk.

12. Disclaimer of Warranties

The Platform and all products/services are provided on an "as is" and "as available" basis without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not warrant that the Platform will be uninterrupted, error-free, or secure.

13. Limitation of Liability

To the maximum extent permitted by law, 1000 Acrevest Technologies Pvt Ltd, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform. Our total aggregate liability for any claim shall not exceed the amount paid by you for the specific product giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless 1000 Acrevest Technologies Pvt Ltd, its officers, directors, and employees from any claims, losses, liabilities, damages, and expenses (including legal fees) arising from your breach of these Terms, your violation of any law, or your infringement of any third-party right.

15. Force Majeure

We shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including natural disasters, pandemics, government action, strikes, war, or failures of infrastructure or third-party services.

16. Suspension and Termination

We may suspend or terminate your access at any time, with or without notice, for any breach of these Terms or for any reason at our discretion. Provisions relating to intellectual property, liability, indemnity, and governing law survive termination.

17. Privacy and Data Protection

Your personal data is collected and processed in accordance with our Privacy Policy and applicable laws, including the Digital Personal Data Protection Act, 2023. By using the Platform, you consent to such collection and processing.

18. Amendments

We reserve the right to modify these Terms at any time. Changes are effective upon posting on the Platform. Your continued use after changes constitutes acceptance. We encourage you to review these Terms periodically.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to the arbitration clause below, the courts of Bengaluru, Karnataka shall have exclusive jurisdiction over any disputes.

20. Dispute Resolution and Arbitration

Any dispute arising out of or relating to these Terms shall first be attempted to be resolved amicably. Failing which, it shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Bengaluru, Karnataka, and proceedings shall be conducted in English.

21. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, complaints may be addressed to our Grievance Officer:

Name: Mathew Jetto

Email: mathew@louverstudio.com

Address: Sy No 721 TC Halli, Dommasandra, Bengaluru, Karnataka 562125

Response time: within the period prescribed under applicable law.

22. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

23. Entire Agreement

These Terms, together with the Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and us regarding the Platform.