Privacy Policy

Louver Studio — operated by 1000 Acrevest Technologies Pvt Ltd (CIN: U46632KA2025PTC210079)

Registered Office: Sy No 72/1 TC Halli, Dommasandra, Bengaluru, Karnataka 562125

Last Updated: 7 July 2026

1. Introduction

1000 Acrevest Technologies Pvt Ltd ("we," "us," "our"), operating the Louver Studio website ("Platform"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal data when you use the Platform. It is published in compliance with the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000, and applicable rules. By using the Platform, you consent to the practices described here.

2. Information We Collect

We collect the following categories of personal data:

  • Identity and contact data: name, email address, phone number, and delivery/billing address.
  • Account data: username, password (stored in encrypted form), and order history.
  • Transaction data: details of products purchased and payment status. Full card/banking details are collected and processed directly by Razorpay, not by us.
  • Technical data: IP address, browser type, device information, and cookies.
  • Usage data: how you browse and interact with the Platform.
  • Communications: messages, queries, and feedback you send us.

3. How We Use Your Information

We process your personal data to:

  • create and manage your account;
  • process, fulfil, and deliver your orders;
  • process payments through Razorpay;
  • communicate order updates, confirmations, and service messages;
  • provide customer support and handle grievances;
  • send marketing communications, where you have consented;
  • detect and prevent fraud and secure the Platform; and
  • comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data based on your consent, the necessity of performing our contract with you (fulfilling orders), our legitimate business interests (fraud prevention, service improvement), and compliance with legal obligations. You may withdraw consent at any time as described in Section 9.

5. Sharing and Disclosure

We do not sell your personal data. We may share it with:

  • Payment processor: Razorpay, to securely process your transactions.
  • Logistics and courier partners, to deliver your orders.
  • Service providers, such as hosting, analytics, and communication vendors, who act on our instructions.
  • Legal and regulatory authorities, where required by law or to protect our rights.

All third parties are required to safeguard your data and use it only for the specified purpose.

6. Cookies and Tracking

We use cookies and similar technologies to operate the Platform, remember your preferences, analyze usage, and improve your experience. You can manage or disable cookies through your browser settings, though some features may not function properly if you do.

7. Data Security

We implement reasonable technical and organizational security measures, including encryption, access controls, and secure infrastructure, to protect your personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, to comply with legal, tax, and accounting requirements, and to resolve disputes. When data is no longer required, it is securely deleted or anonymized.

9. Your Rights

Subject to applicable law, you have the right to:

  • access and obtain a copy of your personal data;
  • request correction or updating of inaccurate data;
  • request erasure of your data, subject to legal retention requirements;
  • withdraw consent to processing at any time;
  • nominate another individual to exercise your rights in the event of death or incapacity; and
  • lodge a grievance with our Grievance Officer or the Data Protection Board of India.

To exercise these rights, contact our Grievance Officer using the details in Section 13.

10. Children's Data

The Platform is intended for users aged 18 and above. We do not knowingly collect personal data from children. If we learn that we have collected data from a child without verifiable parental consent, we will delete it promptly.

11. Third-Party Links

The Platform may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review their policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective upon posting on the Platform, with the revised date shown above. Your continued use of the Platform constitutes acceptance of the updated Policy.

13. Grievance Officer / Data Protection Contact

In accordance with the DPDP Act, 2023 and the Information Technology Rules, you may contact our Grievance Officer for any privacy-related concerns:

  • Name: Mathew Jetto
  • Email: grievance@louverstudio.com
  • Address: Sy No 72/1 TC Halli, Dommasandra, Bengaluru, Karnataka 562125
  • Response time: within the period prescribed under applicable law.
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